Frequently Asked Questions
Everything you need to know about your VTOMAN power solutions.
What is the typical shipping timeframe for VTOMAN products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Does VTOMAN offer a warranty on portable power stations?
Yes, all VTOMAN portable power stations come with a standard 24-month warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Can I use VTOMAN power stations while they are charging?
Yes, our units support pass-through charging, allowing you to power your essential devices while the station itself is connected to a wall outlet or solar panel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for eligible customers.
Are VTOMAN products safe to use indoors?
Absolutely. Unlike gas generators, VTOMAN portable power stations produce no fumes or carbon monoxide, making them completely safe for indoor use during power outages.